AccessibilityAccessibility
The Ontario Dental Association (ODA) is committed to excellence in providing service to all ODA members and members of the public, including those with disabilities.
Pursuant to the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the ODA has established an Accessibility Standards for Customer Service Policy Statement: Providing Goods and Services to Person with Disabilities. This document can be downloaded in Adobe Portable Document Format (*.pdf) by clicking here.
Your Feedback is Important
Feedback regarding the way ODA provides goods and services to persons with disabilities is welcome and can be provided in any method, (e.g. in person, by mail, by email, by telephone or other appropriate medium). To provide feedback, contact the ODA at: 4 New Street, Toronto ON M5R 1P6. Tel: 416-922-3900; Fax: 416-922-9005; Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please address your communication to the attention of the Health Policy Specialist.
The ODA will respond to any complaints about the ODA’s manner in providing goods and services to persons with disabilities, within a reasonable time. The ODA will also assist any individual who informs the ODA that he or she needs assistance in preparing a complaint. Complaints may be submitted to David Gentili, Health Policy Specialist.
Notice to ODA Members
The AODA is a law passed by the Ontario Legislature that lays the framework for the development and enforcement of mandatory Accessibility Standards, which collectively aim to identify, remove and prevent barriers to accessibility. On January 1, 2012, the first of five Accessibility Standards comes into force: the Customer Service Standard. All organizations – including dental offices – with at least one employee in Ontario must:- Create a plan – establish policies, practices and procedures governing the provision of its goods or services to persons with disabilities.
- Provide training – train staff, volunteers, contractors and any other people who are involved in the provision of goods and services.
- Put it on paper – keep a written copy of your plan and let your customers know it is available, and keep a log of the training you’ve provided.
- Report it – report to the Ontario Ministry of Community and Social Services that you’ve met the requirement.
The ODA's Health Policy and Government Relations (HPGR) Core Committee has approved resources to help the dental offices of ODA members comply with the Customer Service Standard. To access these resources, click here.
